Dell chat, poor kid. I wanted her to say, on record, that I could sub something like a screwdriver for the ‘scribe tool’ called for in the manual; the ‘scribe tool’ is something Dell servicecritters have, but they’ve lately declared this keyboard on the advanced Latitudes a ‘customer replaceable’ item, and haven’t revised their manual.

Now I’m not going to take a screwdriver contrary to instructions to my livelihood-machine and screw it up, nay: I want a Dell rep to tell me it’s ok to do it without my prompting him. I’m trying to get same out of a young lady who is probably a)young and b) has probably not personally repaired anything in her life.

Shall we say, 18 minutes into chat, we finally got the magic sentence on record. And Jane and I replaced the keyboard in about 5.

Now I have caps again! Hurrah!

The snow turned to rain, is snow again, and the koi are tootling about.