I have never dealt with anything as needlessly complex as a Microsoft account. They screwed it a decade ago, and I finally, during a 2-hour battle with passwords, phone calls, entries, re-entries, password changes and downloads, have a working copy of Skype. I am going to use it for one event. Then I am going to quietly get it off my machine and strongly resist ever agreeing to it again. Lovely if your business is being reached by people, but mine is avoiding that sort of at-their-convenience day, in which my train of thought can be blown off the tracks by a random yak or message wanting something. I have now lost a whole morning in the middle of a delicate bit because of Microsoft’s ineptitude at communication. They need a writer. Someone conversant with plain English, as in, no, not THAT code, the OTHER code, and wait, we’ll send you another one. We’re texting your landline. Did you get it yet?