First of all, if you have a non-delivery problem or a glitch in the site, write to us at:
firstname.lastname@example.org and we will establish a ‘case’ with all the proper linkage to our book delivery system, and get working on it.
If you have a question, suggestion, or problem, either technical, about the site, or about a purchase, please comment, and I’ll try to fix/answer it.
Here are some FAQs about Closed Circle, off the top of my head.
1. We offer 2 download packages: the regular or “FULL” contains 11 formats predone. At least one of these should enable you to view the file without further ado. The MINIME download, or “MINI” contains 3: mobi, e-Pub, and pdf, if you like a faster download. You can turn these into just about anything.
2. MAKE BACKUP COPIES! We’ll work with you if you have a problem with a download, but once you’ve got it, please back up your original download file and keep your e-library backed up on more than one device. Losing that download file AND your reading copy is the same as losing a book. We are selling the files to you, for use in your immediate household. Please do not lend copies: we are trying to make a living on this, and every little bit helps.
3. All income from Closed Circle goes straight to the writer in question.
4. Nobody but Closed Circle can sell these files. If you see them elsewhere, they’re pirated: don’t patronize thieves. Again: we have to pay our light bills—please respect a creator’s rights.
5. If you are a writer and want to do what we’re doing, we’ll be happy to tell you how, particularly if you find us at a convention and buy us a drink. We are glad to link to fellow writers. Closed Circle has taken a massive slice of our writing time to plan and set up, but once set up, it should be a matter of producing e-books and putting them up.
6. Use the post office box given on the most current CC downloads if you need a physical address. NOTE: IT HAS COME TO OUR ATTENTION THAT EUROPEAN PAYPAL ALLOWS ONLY 10 CREDIT CARD TRANSACTIONS PER CREDIT CARD, AND THEN YOU HAVE TO USE A NEW CREDIT CARD. BUMMER! WE WILL ACCEPT INTERNATIONAL MONEY ORDERS MADE OUT TO THE SPECIFIC WRITER—NOT TO CLOSED CIRCLE, WHICH HAS NO BANK ACCOUNT AND CANNOT CASH ANYTHING!!!—AND INCLUDE YOUR E-MAIL ADDY IF YOU ARE NOT A REGISTERED BLOG MEMBER—SO WE CAN SEND YOU THAT DOWNLOAD LINK.
IF YOU ARE A REGULAR ON OUR BLOGS AND WE KNOW YOU, JUST E-MAIL US THAT YOU’RE SENDING US A MONEY ORDER AND WE’LL SHORTCUT THE USUAL PROCESS AND GIVE YOU YOUR DOWNLOAD LINK BY RETURN E-MAIL, TRUSTING YOUR PAYMENT WILL REACH US AT OUR PO BOX.
7. Yes, we will be writing things directly for CC. It will take a while. Writing does take time. But be patient.