Sifting the various input, download difficulties due to the size of the file are posing a formidable challenge to some users on some systems. As a ‘gateway’ problem, this turns people away before we can get them through the door to help them with any other problems, so it concerns me.

I’m going to have to talk to Jane to find out what our options are, but it seems that the omnifile needs to be greatly reduced in size or divvied up. Here are my considerations:

1. We aren’t going to be able to give re-downloads of different formats months later when your device changes: we’re little guys, and our software isn’t capable of storing hundreds, we hope thousands, of records, and we need to be writing, not keeping increasingly complex records. So we have to be sure you get everything you’re going to need in one go, so you can store it and have it, period, forever, all at one price.

2. I’m not sure our system can give you the option to download over half a dozen files, and many users aren’t going to be ‘up’ on exactly which format they’re going to need…they use their download link, are instantly confronted by an alphabet soup of choices relating to a machine they plan to get but haven’t got instructions for yet, or a machine like an iphone that they’ve never used in that application—and they’re baffled. So that’s a problem.

3. One solution would be to offer only 3 formats: non-drm mobi, an e-Pub, and a PDF. Certainly less work for me, but that work is fairly minor to me—one big effort to produce a file, and then I don’t have to do anything more with it. What would you have to do to use those 3 files to produce everything else? You have to go into Calibre on your computer, install the mobi file, and then ask it to produce, one at a time, (erasing the file Calibre now has at each stage, always going back to the original mobi file [prevents errors) all the other formats it can produce. Mobi>FB2. Mobi>LIT. Mobi>RTF, etc, etc.

IF IF IF I can get the software to allow two downloads offered, I could prepare one download with just the 3 files, for those who want the short download and want to do their own conversions; and a second omnifile containing all the versions. I’ve tried to lower the technological barriers to the majority of people by offering all the formats; but that raises a technological barrier in terms of download time. Sigh.

So. Opinions? What do you think? Would you rather do your own conversions? More choices in a big download file, or a smaller download file which you then have to use to create YOUR particular formats—which would you prefer, if you absolutely had to make a choice? I’ll do both if I can—if people actually want the big one. If I have to make a choice, what should it be?