We have a flood, fire, or a computer calamity…
In this case we are both nearing the end of our respective books and it’s my computer…
We called Dell; after days of fixes, from loading new USB drivers (the problem is ‘dancing’ up and down a set of USB’s) to flashing the bios—they concluded I need a new MOBO (motherboard) and sent one and a repairman, who began by saying he didn’t think it was the mobo, that the ‘dancing’ is indicative of a virus or spyware and that I should decline the mobo fix and undertake virus removal…which entails wiping the disk. He took away the new mobo and wished me luck with wiping the disk and reinstalling Windows.
Well, we pulled the affected laptop drive and first used a cable to connect it to the drive of another Windows computer, which threw a catfit, apparently—I wasn’t there— The object was to run Norton Antivirus via a Windows installation on THAT computer, which would be able to scan the ENTIRE disc.
So I was computerless all day, with the notion that we would have to re-image (trash and wipe) my hard drive, so I spent time backing up files, and calling Dell to arrange the disks needed to do that operation.
By evening, we got hold of Lynn, who does computers as a side job…and she said the dancing is more often than not a hardware problem. We called Dell and told them we had changed our minds, told them what the repairman had said, and that we weren’t convinced, and we wanted the new mobo instead. I had copied files to CD which the repairman had said couldn’t be done reliably with the virus he suspected; and I also ran Norton on the machine, which reported no virus…it couldn’t, from there, analyse the part of Windows software running it, but we were getting the most of it. AND the problem we have been having with the router the guy said was due to the virus…we are pretty sure has not ‘infested every computer in the house’ but is really just the crap modem Comcast gave us about the time we started having troubles with it.
So I called Dell for the multip-leth time and said I wanted the mobo change. They’re sending a new one. I hope they send a different repair guy.
Well, it was a stressful day. Really stressful. Wipe and reload every computer in our network? At tax time and with 2 novels near their ends? Gimme a break!
So this morning Jane pulled the drive again and this time put it into direct link with the desktop computer, and it ran Norton clean, no objections, no virus.
So Wesley has had his joke. All’s normal again—I’m waiting for the new mobo. I still have this computer working.
What can I say?