I should let Jane tell you this one, because she knows all the technicals, but she’s recuperating in a warm tub.
The main computer of our housenet is about to die—any minute, it could stop working. It holds all the tax records, going back over a decade.
The new computer which is Jane’s older HP laptop, is now refurbed and ready to stand in. It is Win 7 Home. Our main desktop is Win 7 Pro. Our software is Quickbooks Pro. And its alternatives are not ready for prime time…I’ve tried.
They know they’re the only game in town and act the part.
We ran into a nice little business wherein we finally found this cryptic notice on the internet: “Those of you who had Vista will understand this…Win 7 has a feature called Ownership, which Win ME didn’t.” Why MS thought this was a good idea–who knows. But you only THINK you own your computer. When you get into the nitty gritty of ‘Permissions’ to add programs or to change things, there is a layer beneath Administration.
News item #2. Programs as attitudinal as Quickbooks can be INSTALLED by any admin person. BUT they simultaneously reach deep down into the Ownership layer and create a couple of NEW Admins they don’t tell you about, which even as the machine’s sole Admin you can’t get at, and if you don’t get INTO the Ownership layer, you can’t possibly root them out. Getting into that level is a poser. It can be done. But getting rid of those other admins? It’s easier to wipe your computer back to zero and completely reinstall. Why MS thought it would be cute to reinstall this little Vista feature is a question. It’s an even deeper one that Quickbooks can operate at that level without advising the owner of the computer or the software. This, at least, is what I understand that damned thing was doing.
Then—being the only game in town—QUickbooks people don’t like it that I’m on 2011. WE have a 32 bit machine (the dying one) and the new 64 bit. They won’t play nicely with each other’s programs unless you have some upgrades which, catch 22, you can’t get without the program on your disk, and if you can’t install the program because of the glitch, you can’t get the fix. I don’t do well at talking to software people about the situation when they’re launched on why you’re expired and need 2012. No. I shouted, alas, I did shout something like “What I want is what I’m entitled to as the owner of a 2011 disc, which is the patch you’ve got on your site, which I can’t download without your giving me the access link you promised me an hour ago!”
Turns out they not only hadn’t sent it, they’d wiped my addy from the computer, which I’m not sure was an accident, (this, from the company that buries links so deep even IT can’t find them) but I foxed them—the fools had sent me a ‘how’d we do?’ survey with the case number on it. So back we came. By this time I had called Jane out of the tub, and we had an administrator, who established yes, I should have an address, and did have an account, about 8 of them. So we sorted through that for a while (I’ve run this software since forever) —and we FINALLY got through all that to a download that would work. I mean, we have our disk, our serial numbers, all of that: give us the friggin’ file in its most patched form! Buy a new 2012? Not until you prove you fixed 2011 so it’ll run on a 64 as promised…
The air turned blue for a while, but after 3 days and as many wipes and TOTAL Win 7 reloads with all 300 updates—we now have a functioning copy of 2011 Quickbooks WITH our datafiles transferred over by flash drive.